Customer Service Representative

About the Role

As a Customer Service Representative, you will be responsible for delivering exceptional support to our clients, addressing inquiries, and ensuring a seamless customer experience. You will handle communications via phone, email, and chat, resolving issues efficiently and professionally.

Qualifications:

• Must have completed 2 years in college (any course) or completed senior high school
• With at least 3 years of work experience in the field of BPO or call center industry, customer service or sales, e-commerce or marketing. Overall, any experience in customer service is preferred
• Excellent written and verbal English skills
• Tech-savvy with good customer service skills
• Excellent Analytical & Problem-solving skills
• High attention to detail skills
• Amenable to working on-site (either IT Park Cebu / Robinsons Cybergate Delta Davao)

Ideal Candidate (Must Have Requirements)

• Handling average volume of inbound and outbound calls.
• Manage incoming emails, emails, faxes & message bank
• Sales support, (e.g., Assisting with client appointment booking, research into client recommendations, quoting, processing, filing, and preparing client documents).
• Client service, (e.g., attend to client query and request).
• Maintenance of client databases and creation of files.
• Processing applications, renewals, or changes to existing client records.
• Ensuring regulatory compliance.