Insurance Services
Get support with day-to-day tasks, unlock growth potential, and deliver great client experiences with dedicated offshore support for your insurance business.
Why More Insurance Businesses Offshore
From claims processing, policy administration, and compliance, to reporting, client communications, and following up… the to-do list is never-ending for busy insurance professionals. But when all your time is spent running the business, it can feel like you’re stuck, with no space to do the work that allows you to grow (and take a proper break).
Offshoring can help, but because insurance businesses need highly skilled and trained staff, they don’t have the time for traditional outsourcing (and organising the required training and systems).
That’s why more Australian insurance professionals are turning to VA Platinum’s premium offshoring solutions.
WhyInsurance ProfessionalsChoose VA Platinum
VA Platinum’s services are preferred by busy insurance professionals because we recruit and support top quality offshore team members, trained, full-time, and dedicated to your business.
We help insurance professionals efficiently and sustainably scale up their operations, while maintaining accuracy, service quality, data security, and compliance.
When you choose VA Platinum, you can be confident you're set up to succeed with offshoring, no matter how complex your industry.
Your Offshore Insurance Support Team
Ready to build your insurance team? We can help you source, train, and manage skilled professionals who understand insurance workflows, compliance frameworks, and how your business works.
Claims Support
- Lodgement and first-notice-of-loss data entry
- Following up with clients, providers, and assessors
- Claims status updates and documentation
- Checking policy coverage and assisting with settlements
Policy Administration
- New business processing and client onboarding
- Mid-term policy adjustments and renewals
- Database and CRM updates
- Premium and commission reconciliation
Underwriting Support
- Pre-assessment data gathering
- Verifying documents and following up
- Client profiling and risk summary preparation
- Liaising with underwriters and brokers
Client Service & Compliance
- Answering inbound client enquiries
- Managing reminders for renewals and compliance requirements
- Preparing reports and compliance documentation
- Supporting adviser file reviews and audits
Results That Speak for Themselves
She's revolutionised my business and given me the time to do the things that are more important rather than being stuck in admin... I will literally just meet the client and they can do a lot of that other work for me. That's the goal.
Kate Garrett
Littlespring Finance
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From the moment Van stepped in... the difference to my business was immediate-it gave me some time to myself on the weekends, and I was able to take a holiday. The difference and the support were amazing.
Jodi Hackford
Connect Mortgages
When I went through the process, my goal was to get a VA who could take 22 days' worth of work off me. That's effectively 40% of my workload gone... The reality is, after just over 3 months, Lerry is probably doing 50% to 60% of my admin work now, which is mind-blowing.
Ryan Marriner
Clearwater Finance
It's been an absolute game changer for us... We have massively blown it out of the water with Fernando coming in... I think we're peaking at efficiency. Like, we have never been this efficient before.
Pedro Marin
Marin Wealth
I hired one VA, and within eight weeks, I had two. Then I went to three, and eventually, I got four. The fourth one came on the 1st of January. The reason for this was that I figured it's better for a team environment-not for someone to feel isolated. Having more team members allowed them to help and train each other, which I think is really important.
Louise Parker
Financial Lifestyle Managers
Built for Insurance, Backed by Expertise
We understand the unique compliance challenges and time pressures of the insurance industry. That’s why our approach goes beyond staffing to deliver a complete, secure, and scalable solution, including:
- Dedicated Success Managers and Client Coaches who understand your industry and business
- Role-specific onboarding and standard operating procedures developed to help your team succeed
- ISO 27001-certified systems and secure data handling to protect your clients’ information
- Performance tracking and regular feedback to maintain quality and improve operational efficiency
- VA training programs specifically designed for insurance operations
With VA Platinum, you’ll build a team that understands the importance of accuracy and compliance in insurance — and come ready to support you from day one.
Let’s Build Your Offshore Insurance Support Team
Whether you’re looking to support claims processing, strengthen policy admin, or free up your onshore team for client-facing work, VA Platinum will help you build a smart, scalable offshore team that understands your business.
- Book a discovery call
- Get matched with skilled, insurance-trained professionals
- Deliver better outcomes for your clients while driving efficiency