Technology & IT Services
Scale your capabilities with dedicated offshore support for technical operations, client management, and project delivery.
Why More IT Service Providers Are Offshoring
Technology and IT services providers need to keep a lot of plates spinning: technical support, project coordination, client communications, documentation, and the list goes on. But if you and your team are at capacity, you can get stuck in delivery mode, with no time or space for growth, innovation, or time off.
Offshoring can help, but because technology businesses need highly technical and process-oriented staff, they rarely have the time for traditional outsourcing (and associated technical training and security protocols).
That's why more Australian technology and IT professionals are turning to VA Platinum's premium offshoring solutions.
WhyTechnology & IT ProfessionalsChoose VA Platinum
Why Technology & IT Professionals Choose VA Platinum
With VA Platinum, you get top quality offshore team members, recruited, trained, and supported. And ready to deliver value to your technology business as a full-time, dedicated staff member.
When you choose VA Platinum, you’ll set your business up for offshoring success, no matter how complex your security and technical requirements. With our proven systems, you’ll be able to scale up operations or take time off, all while maintaining technical excellence and service quality.
Your Offshore Tech Team
Ready to build your tech team? We can help you source, train, and manage skilled technology professionals, prioritising the roles and processes you need most.
Technical Support & Operations
- Level 1 technical support and help desk services
- System monitoring and incident response coordination
- Software testing and quality assurance support
- Technical documentation and knowledge base management
Project Management & Coordination
- Project tracking and milestone coordination
- Client communication and status reporting
- Resource scheduling and capacity planning
- Vendor management and procurement support
Development & Engineering Support
- Code review and testing coordination
- Development environment setup and maintenance
- Bug tracking and resolution workflow management
- Technical research and proof-of-concept support
Client Services & Business Operations
- Client onboarding and account management
- Proposal preparation and technical writing
- Invoice processing and project billing coordination
- CRM management and client relationship support
Results That Speak for Themselves
"The training and compliance knowledge our virtual assistant came with was impressive. It's like having a local team member but at a fraction of the cost."
David Chen
Senior Mortgage Broker
"We've hired three VAs through VA Platinum and each one has exceeded our expectations. The recruitment process is thorough and the ongoing support is excellent."
Emma Thompson
Managing Director
She's revolutionised my business and given me the time to do the things that are more important rather than being stuck in admin... I will literally just meet the client and they can do a lot of that other work for me. That's the goal.
Kate Garrett
Littlespring Finance
I had no idea how I was going to communicate, how I would train, or how assigning tasks and making sure they understood would even work. However, I think VA Platinum has a great process. Mark explained right away that there's a success manager and a training program you can opt for to ensure your VA is well-trained... So, all the fears I had didn't even remain fears because everything was managed so well, and it worked perfectly.
Liz Zaki
OneSite Finance
Systems Supporting Your Offshore Tech Team
We know the tech industry comes with unique security requirements and technical challenges. That's why our approach goes beyond staffing to deliver a complete, secure, and scalable solution, including:
- Dedicated Success Managers and Client Coaches who understand industry and technical requirements
- Role-specific onboarding and standard operating procedures helping teams succeed in tech-heavy environments
- ISO 27001-certified systems and secure data handling protecting your intellectual property and client data
- Performance tracking and regular feedback to maintain quality and improve operational efficiency
With VA Platinum, you'll build a team that understands their role in security and technical precision, and comes ready to support you from day one.
Let's Build Your Offshore Tech Team
Scale up technical support, streamline project delivery, or free up your senior team for strategic initiatives with a smart, scalable offshore team that understands your business.
- Book a free discovery call
- Get matched with skilled, tech-savvy professionals
- Deliver service excellence that keeps clients happy and enables growth