eCommerce Operations Services

The fear of sharing your business with someone else can quickly be overcome with a bit of faith because VAP handles onboarding and recruiting very seriously. They think the way we think. Culturally, people are our business, and we have retention because of that. We find the philosophy very similar, so you won't have that fear.

She's revolutionised my business and given me the time to do the things that are more important rather than being stuck in admin... I will literally just meet the client and they can do a lot of that other work for me. That's the goal.

"We've hired three VAs through VA Platinum and each one has exceeded our expectations. The recruitment process is thorough and the ongoing support is excellent."

From the moment Van stepped in... the difference to my business was immediate-it gave me some time to myself on the weekends, and I was able to take a holiday. The difference and the support were amazing.

Already, our outsourced teams assist in taking a lot of the review meeting preparation off our hands entirely. They've taken ownership of that task. They're completing it at a level where we don't necessarily need to check it ahead of the meetings.

I had no idea how I was going to communicate, how I would train, or how assigning tasks and making sure they understood would even work. However, I think VA Platinum has a great process. Mark explained right away that there's a success manager and a training program you can opt for to ensure your VA is well-trained... So, all the fears I had didn't even remain fears because everything was managed so well, and it worked perfectly.

We've grown to trust our staff over the last five years, to the point where we realise the jobs we're giving them-they can handle them so easily. They've got so much more capability... Their capability is incredible when you trust them.