Immigration & Legal Services
Scale sustainably, stay compliant, and focus on client outcomes with dedicated offshore support for your immigration or legal practice.
Why Offshoring Makes Sense for Immigration & Legal Services
Immigration and legal practices operate in highly regulated environments where accuracy, documentation, and deadlines are critical. Yet a significant portion of time is consumed by administrative work — gathering documents, managing correspondence, tracking deadlines, and maintaining compliance records.
Offshoring can help reduce this operational load. However, traditional outsourcing models often don’t work for immigration and legal services. Generic virtual assistants or short-term contractors typically lack the training, process discipline, and confidentiality standards required for compliance-driven work.
Practices need dedicated, well-trained offshore team members who can follow structured workflows, manage sensitive documentation, and support time-critical matters — without increasing risk or oversight demands.
Fortunately, there’s a better way.
WhyImmigration and Legal ServicesChoose VA Platinum
Why Immigration & Legal Practices Choose VAP
VAP (VA Platinum) is a leading outsourcing partner based in the Philippines, supporting Australian and New Zealand immigration agents and legal service providers with dedicated offshore staff who function as seamless extensions of their practice.
With over 8 years of experience supporting professional service firms, VAP understands the operational realities of immigration and legal environments — from managing large volumes of client documentation to handling ongoing follow-ups, deadlines, and procedural requirements.
Our offshore team members are full-time, trained, and dedicated to your business, allowing you to reduce administrative pressure while maintaining high standards of accuracy, confidentiality, and compliance.
Your Offshore Immigration & Legal Support Team
We help practices build offshore teams aligned to their workload, systems, and growth stage — without unnecessary overhead.
Client Coordination & Case Assistants
- Coordinating client communication and document collection
- Tracking case progress and next steps
- Preparing case notes and status updates
- Supporting client onboarding and matter setup
Documentation & Compliance Support
- Organising application and compliance documentation
- Checking documents against regulatory requirements
- Maintaining audit-ready records and version control
- Monitoring compliance deadlines
CRM & Workflow Administrators
- Maintaining CRM and matter data
- Managing workflows, tasks, and reporting
- Ensuring data accuracy and visibility
- Supporting process efficiency
Immigration or Legal Administrative Support
- Preparing visa and legal documents using approved templates
- Managing client correspondence and matter records
- Tracking lodgements, deadlines, and key dates
- Supporting registered migration agents and legal practitioners
Results That Speak for Themselves
VA Platinum has transformed our operations. Their integrated approach combining talent, systems, and training delivered a 40% increase in our processing capacity while reducing costs by 60%.
David Norman
NOW Finance
The fear of sharing your business with someone else can quickly be overcome with a bit of faith because VAP handles onboarding and recruiting very seriously. They think the way we think. Culturally, people are our business, and we have retention because of that. We find the philosophy very similar, so you won't have that fear.
Jean Pierre Le-Feuvre
Metrohm AU
I had no idea how I was going to communicate, how I would train, or how assigning tasks and making sure they understood would even work. However, I think VA Platinum has a great process. Mark explained right away that there's a success manager and a training program you can opt for to ensure your VA is well-trained... So, all the fears I had didn't even remain fears because everything was managed so well, and it worked perfectly.
Liz Zaki
OneSite Finance
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Built for Consistency, Backed by Expertise
Your clients demand exceptional service, everytime. And to deliver that, your business needs streamlined processes and premium support you can rely on. That’s why we deliver a comprehensive offshore solution that includes:
- Dedicated Success Managers and VA Coaches who understand your industry and business
- Role-specific onboarding and standard operating procedures developed to help your team succeed
- ISO 27001-certified systems and secure data handling to protect your customers’ information
- Monthly reporting and performance reviews to maintain quality and improve operational efficiency
- VA training programs to equip teams with robust knowledge transfer and best-practice workflows
Our systems and people ensure your offshore team operates just like your local one , with clear standards, high accountability, and a culture of continuous improvement.
Let’s Build Your Immigration and Legal Team
Whether you need part-time reception support or a full team to manage admin and client communications, VA Platinum can help you build a premium offshore solution that fits your business and goals.
- Book a discovery call.
- Get matched with skilled, trained professionals who will excel in admin.
- Save time and improve customer experiences while growing your business.