Healthcare Administration Services
Get support with administration and compliance while delivering exceptional patient experiences with dedicated offshore support for your healthcare practice.
Why More Medical and Allied Health Businesses Offshore
There’s a significant administrative burden for healthcare businesses: patient scheduling, medical billing, regulatory compliance, patient communications, follow-up care coordination, and more. But when all your time is spent on paperwork and systems, it leaves little space to deliver the kind of patient care and practice growth you envisioned.
Many healthcare providers have experimented with offshoring, but because they need staff that are skilled and trained, traditional outsourcing rarely works. So, more Australian healthcare professionals are turning to premium offshoring providers like VA Platinum.
WhyHealth ProvidersChoose VA Platinum
Why Health Providers Choose VA Platinum
As a healthcare provider, you can be confident in your new VA Platinum team members. Each new recruit is trained, full-time, and dedicated to supporting your practice, setting you up for long-term success with offshoring.
And with the right people on your team, you can efficiently and sustainably scale operations while upholding all the things that matter: customer service, accuracy, patient confidentiality, data security, and regulatory compliance.
Your Offshore Healthcare Administration Team
Ready to build your healthcare admin team? We can help you source, train, and manage skilled professionals who understand healthcare workflows, Australian compliance requirements, and how your practice operates.
Patient Management & Scheduling
- Appointment booking and rescheduling coordination
- Patient registration and database management
- Waiting list management and patient flow optimisation
- Reminder calls and follow-up appointment coordination
Medical Billing & Revenue Cycle
- Processing and submitting insurance claims
- Payment posting and accounts receivable management
- Medicare and private health fund reconciliation
- Billing enquiries and coordinating patient payments
Clinical Administration Support
- Medical records management and documentation
- Referral processing and specialist coordination
- Test results follow-up and patient notification
- Prescription renewals and pharmacy liaison
Compliance & Reporting
- AHPRA registration and compliance monitoring
- Ensuring adherence to Privacy Act and healthcare regulations
- Clinical audit preparation and documentation
- Reporting for practice management and quality improvement
Results That Speak for Themselves
"The training and compliance knowledge our virtual assistant came with was impressive. It's like having a local team member but at a fraction of the cost."
David Chen
Senior Mortgage Broker
The fear of sharing your business with someone else can quickly be overcome with a bit of faith because VAP handles onboarding and recruiting very seriously. They think the way we think. Culturally, people are our business, and we have retention because of that. We find the philosophy very similar, so you won't have that fear.
Jean Pierre Le-Feuvre
Metrohm AU
She's revolutionised my business and given me the time to do the things that are more important rather than being stuck in admin... I will literally just meet the client and they can do a lot of that other work for me. That's the goal.
Kate Garrett
Littlespring Finance
I hired one VA, and within eight weeks, I had two. Then I went to three, and eventually, I got four. The fourth one came on the 1st of January. The reason for this was that I figured it's better for a team environment-not for someone to feel isolated. Having more team members allowed them to help and train each other, which I think is really important.
Louise Parker
Financial Lifestyle Managers
When I went through the process, my goal was to get a VA who could take 22 days' worth of work off me. That's effectively 40% of my workload gone... The reality is, after just over 3 months, Lerry is probably doing 50% to 60% of my admin work now, which is mind-blowing.
Ryan Marriner
Clearwater Finance
I had no idea how I was going to communicate, how I would train, or how assigning tasks and making sure they understood would even work. However, I think VA Platinum has a great process. Mark explained right away that there's a success manager and a training program you can opt for to ensure your VA is well-trained... So, all the fears I had didn't even remain fears because everything was managed so well, and it worked perfectly.
Liz Zaki
OneSite Finance
Proven Systems Supporting Clinical & Allied Health Offshoring Success
We understand the unique compliance challenges and patient care pressures of the healthcare industry. That's why our approach goes beyond staffing to deliver a complete, secure, and scalable solution, This includes:
- Dedicated Success Managers and Client Coaches who understand how to navigate challenging industries and compliance requirements
- Role-specific onboarding and standard operating procedures that will help your health administration VA settle into their new role quickly
- ISO 27001-certified systems and secure data handling to protect sensitive patient and practice information
- Performance tracking and regular feedback to maintain quality and improve operational efficiency
With VA Platinum, you'll build a team that understands their role in maintaining patient confidentiality, healthcare compliance, and operational efficiency, and comes ready to support you from day one.
Let's Build Your Offshore Healthcare Admin Team
Whether you're looking to streamline patient scheduling or free up your clinical team for patient-facing care, we’re ready to help you build a smart, scalable offshore team that understands your work.
- Book a free discovery call
- Get matched with the right VA support
- Deliver better outcomes for your patients while driving efficiency