General Administration & Customer Service
Streamline everyday tasks and deliver exceptional client experiences with premium offshore support, tailored for Australian businesses.
Why Australian Businesses Offshore Customer Service
Businesses run on efficient administration and responsive client care. But managing day-to-day admin tasks or tackling the inbox will drain even the most effective teams, and leave no time for high-value, growth-focused work.
Outsourcing can help but for busy Australian businesses, traditional outsourcing methods won’t cut it. They need dedicated staff who understand their business, maintain a consistently high standard, and don’t require significant training or supervision. And that’s where we come in.
WhyAdmin and Customer ServiceChoose VA Platinum
Why Choose VA Platinum for Admin and Customer Service
VA Platinum is a premium offshoring solution trusted by Australian business owners because we build offshore teams that actually get your business.
From recruiting and training to ongoing systems and support, we can help you build an offshore team that quickly becomes a genuine extension of your onshore team. That way, you can confidently hand over general administration, complex schedule management, reception, call answering, data entry, customer service, and more.
And because our approach helps your offshore staff integrate seamlessly (and deliver value from day one), you’ll have the support you need to focus on growing your business, while maintaining platinum-level customer service.
Your Offshore Admin & Customer Service Dream Team
Ready to build your admin and customer support team? We can help you source, train, and manage skilled professionals across a wide range of roles to fit your business needs.
General Administration Support
- Managing calendars and emails
- Tracking expenses in your accounting or bookkeeping system
- Booking travel and accommodation
- Scheduling meetings and preparing agendas
- Document formatting, data entry, and updating spreadsheets
- Internal file management and archiving
Reception & Front Desk Support
- Answering inbound calls promptly and professionally
- Managing voicemails and returning messages
- Booking appointments and setting up reminders
- Directing client enquiries to the most suitable onshore team member
- Maintaining service records and updating the CRM
Customer Service Assistants
- Responding to inbound emails and chat messages
- Following up on orders, requests, or bookings
- Sending customer satisfaction surveys
- Handling complaints and escalation processes
- Assisting with loyalty programs or service renewals
Results That Speak for Themselves
She's revolutionised my business and given me the time to do the things that are more important rather than being stuck in admin... I will literally just meet the client and they can do a lot of that other work for me. That's the goal.
Kate Garrett
Littlespring Finance
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From the moment Van stepped in... the difference to my business was immediate-it gave me some time to myself on the weekends, and I was able to take a holiday. The difference and the support were amazing.
Jodi Hackford
Connect Mortgages
When I went through the process, my goal was to get a VA who could take 22 days' worth of work off me. That's effectively 40% of my workload gone... The reality is, after just over 3 months, Lerry is probably doing 50% to 60% of my admin work now, which is mind-blowing.
Ryan Marriner
Clearwater Finance
It's been an absolute game changer for us... We have massively blown it out of the water with Fernando coming in... I think we're peaking at efficiency. Like, we have never been this efficient before.
Pedro Marin
Marin Wealth
I hired one VA, and within eight weeks, I had two. Then I went to three, and eventually, I got four. The fourth one came on the 1st of January. The reason for this was that I figured it's better for a team environment-not for someone to feel isolated. Having more team members allowed them to help and train each other, which I think is really important.
Louise Parker
Financial Lifestyle Managers
Built for Consistency, Backed by Expertise
Your clients demand exceptional service, everytime. And to deliver that, your business needs streamlined processes and premium support you can rely on. That’s why we deliver a comprehensive offshore solution that includes:
- Dedicated Success Managers and VA Coaches who understand your industry and business
- Role-specific onboarding and standard operating procedures developed to help your team succeed
- ISO 27001-certified systems and secure data handling to protect your customers’ information
- Monthly reporting and performance reviews to maintain quality and improve operational efficiency
- VA training programs to equip teams with robust knowledge transfer and best-practice workflows
Our systems and people ensure your offshore team operates just like your local one , with clear standards, high accountability, and a culture of continuous improvement.
Let’s Build Your Offshore Admin & Customer Service Team
Whether you need part-time reception support or a full team to manage admin and client communications, VA Platinum can help you build a premium offshore solution that fits your business and goals.
- Book a discovery call.
- Get matched with skilled, trained professionals who will excel in admin.
- Save time and improve customer experiences while growing your business.