Human Resources Onboarding Specialist

About the Role

We are looking for a proactive and detail-oriented HR Onboarding Specialist to manage onboarding coordination, pre-employment requirements, documentation, orientation support, and HR administrative tasks. This role plays a key part in ensuring new hires have a smooth and positive onboarding experience while maintaining compliance with company processes and standards.

Ideal Candidate (Must Have Requirements)

• Graduate of Psychology, Human Resource Management, or related course
• Experience in onboarding, HR administration, or HR operations
• Experience handling end-to-end onboarding processes
• Knowledgeable in HR documentation and employee records management
• Familiarity with HRIS and employee data management
• Strong organisational and coordination skills
• Excellent written and verbal English communication skills
• Strong interpersonal and employee support skills
• Highly organised, detail-oriented, and adaptable
• Proficient in Microsoft Office and HR systems/tools
• Amenable to work in our Cebu site: IT Park, Cebu City

Tasks and Responsibilities

• Facilitate the end-to-end onboarding process for newly hired employees and contractors.
• Ensure completion and accuracy of all pre-employment and onboarding requirements.
• Coordinate with all stakeholders for smooth employee onboarding.
• Prepare and issue onboarding documents such as contracts, policies, confidentiality agreements, and government forms, etc.
• Conduct new hire orientation sessions and company onboarding presentations.
• Guide new hires through company policies, culture, code of conduct, and compliance requirements.
• Monitor onboarding timelines and ensure all onboarding milestones are completed on schedule.
• Coordinate asset requests (if necessary) and system access setup with the IT and Facilities teams.
• Maintain and update employee records in our system and onboarding trackers.
• Address new hire concerns, onboarding inquiries, and provide ongoing support during the onboarding period.
• Ensure compliance with labour laws, company policies, and internal onboarding standards.
• Track onboarding metrics and provide reports on onboarding completion, attendance, and employee readiness.
• Collaborate with department heads to improve onboarding processes and employee experience.
• Assist in document verification and pre-employment screening when needed.
• Support employee engagement initiatives.
• Ensure a positive and professional first-day experience for all new hires.
• Handle onboarding communications, including welcome emails, schedules, and reminders.
• Monitor HMO enrollment and deletion requests, ensuring timely processing and accurate updating of employee and dependent records.
• Coordinate with HMO providers regarding member enrollment, card issuance, deletions, and benefit concerns.
• Maintain tracking of HMO cards, employee eligibility, and dependent documentation to ensure compliance with company policies and provider requirements.
• Escalate onboarding issues, delays, compliance concerns, and HMO-related discrepancies to HR leadership when necessary.
• Assist with offboarding or employee movement documentation when assigned.