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Customer Service Representative
On-site (either IT Park Cebu / Robinsons Cybergate Delta Davao)
2-Week Paid Christmas Break
Competitive Salary
Day Shift
Fixed Weekends Off
HMO Coverage
About the Role
As a Customer Service Representative, you will be responsible for delivering exceptional support to our clients, addressing inquiries, and ensuring a seamless customer experience. You will handle communications via phone, email, and chat, resolving issues efficiently and professionally.
Qualifications:
- Must have completed 2 years in college (any course) or completed senior high school
- With at least 3 years of work experience in the field of BPO or call center industry, customer service or sales, e-commerce or marketing. Overall, any experience in customer service is preferred
- Excellent written and verbal English skills
- Tech-savvy with good customer service skills
- Excellent Analytical & Problem-solving skills
- High attention to detail skills
- Amenable to working on-site (either IT Park Cebu / Robinsons Cybergate Delta Davao)
Ideal Candidate (Must Have Requirements)
- Handling average volume of inbound and outbound calls.
- Manage incoming emails, emails, faxes & message bank
- Sales support, (e.g., Assisting with client appointment booking, research into client recommendations, quoting, processing, filing, and preparing client documents).
- Client service, (e.g., attend to client query and request).
- Maintenance of client databases and creation of files.
- Processing applications, renewals, or changes to existing client records.
- Ensuring regulatory compliance.
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Success Manager - Team Manager
New to Industry
With Relevant Experience Required
Internal Job Position
As a Success Manager (Team Manager) at VA Platinum, you will play a pivotal role in client management and ensuring the seamless operation of our client-facing services.
On-site (either IT Park Cebu / Robinsons Cybergate Delta Davao)
Frequently Asked Questions
What are your basic qualifications?
Is a college degree necessary?
Do you accept fresh graduates?
Do you accept applicants with no BPO experience?
Do you accept applicants with no VA experience?
What are your other requirements before going through the recruitment process?
Do you have an age limit?
Is VA Platinum a BPO company?
What is a Virtual Assistant?
What types of clients or businesses do you support?
Do you have part-time or home-based roles?
Do you provide internet or electricity subsidies for WFH employees?
Do you offer HMO?
Is this a day-shift schedule?
When are the rest days?
Do you have holiday breaks?
Do you offer vacation and sick leave? Are they convertible to cash?
Do you offer sign-on bonuses? Are they taxable?
How much is the salary?
Can I come to your office to do the interview?
Where are your offices located?
