$85K local hire. $33K dedicated offshore. Same output. Your call.

I had no idea how I was going to communicate, how I would train, or how assigning tasks and making sure they understood would even work. However, I think VA Platinum has a great process. Mark explained right away that there's a success manager and a training program you can opt for to ensure your VA is well-trained... So, all the fears I had didn't even remain fears because everything was managed so well, and it worked perfectly.

For us, the VAs have been fantastic-not just in performing their tasks, but in their involvement in process improvement. We initially felt that we would need to drive the process improvement while they would just handle the tasks. However, we have found that by involving our VAs in the business, they have been able to lead the way in making our processes more efficient and enhancing our client delivery experience.

The fear of sharing your business with someone else can quickly be overcome with a bit of faith because VAP handles onboarding and recruiting very seriously. They think the way we think. Culturally, people are our business, and we have retention because of that. We find the philosophy very similar, so you won't have that fear.

We've grown to trust our staff over the last five years, to the point where we realise the jobs we're giving them-they can handle them so easily. They've got so much more capability... Their capability is incredible when you trust them.

From the moment Van stepped in... the difference to my business was immediate-it gave me some time to myself on the weekends, and I was able to take a holiday. The difference and the support were amazing.

VA Platinum has transformed our operations. Their integrated approach combining talent, systems, and training delivered a 40% increase in our processing capacity while reducing costs by 60%.

I hired one VA, and within eight weeks, I had two. Then I went to three, and eventually, I got four. The fourth one came on the 1st of January. The reason for this was that I figured it's better for a team environment-not for someone to feel isolated. Having more team members allowed them to help and train each other, which I think is really important.

Part of the fear was actually not knowing exactly what went on, how the process worked... But pretty quickly most of those fears were relayed. And it was a pretty simple decision to try and see how we go. And, we haven't looked back.

What was really good was that you actually recommended some of the graduates from the Academy, and our first VA Platinum girl was from the Academy. And she's fantastic. She's a natural. She's absolutely awesome, and I wouldn't have thought about using the grads from the Academy if you hadn't have mentioned it.

Already, our outsourced teams assist in taking a lot of the review meeting preparation off our hands entirely. They've taken ownership of that task. They're completing it at a level where we don't necessarily need to check it ahead of the meetings.

When I went through the process, my goal was to get a VA who could take 22 days' worth of work off me. That's effectively 40% of my workload gone... The reality is, after just over 3 months, Lerry is probably doing 50% to 60% of my admin work now, which is mind-blowing.

Working with you right from the start was a very easy process and that you just took control of everything was fantastic for me because I didn't have the time to be researching anything. I liked that right from the get-go the process was explained to me and from there you lived up to everything you said you were going to do...

Rona... has been amazing. She is so good and I think... the culture, they want to please. They want to do well, and Rona has just embraced everything. And she's one of our team. She's one of our family.

She's revolutionised my business and given me the time to do the things that are more important rather than being stuck in admin... I will literally just meet the client and they can do a lot of that other work for me. That's the goal.

It's been an absolute game changer for us... We have massively blown it out of the water with Fernando coming in... I think we're peaking at efficiency. Like, we have never been this efficient before.