Outsourcing Solutions for Australian Businesses
Build your business with premium offshore talent. Discover your next full-time team member, trained for their role, handpicked for your business, and embedded for long-term success.
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What You Can Outsource
You can outsource nearly any part of your business operations to a skilled virtual assistant, it all depends on your business and goals. The following roles and tasks are just a starting point to help you grow your business and free up your time.
Credit Analyst / Para Broker
- Assessing customer creditworthiness and risk analysis
- Comprehensive loan analysis and product comparisons
- Market research and competitive analysis
Loan Processing – Submission to Settlement
- Managing complete loan application lifecycle
- Document collection and compliance verification
- Coordinating with lenders and managing settlement process
Financial Planning Support
- Client onboarding and data collection
- Financial fact-finding and documentation
- SOA preparation and compliance support
Client Relationship Management
- Client communication and follow-up systems
- Appointment scheduling and diary management
- CRM maintenance and database management
Bookkeeping & Financial Administration
- Data entry and transaction processing
- Accounts payable and receivable management
- Bank reconciliations and financial reporting
Tax & Compliance Support
- BAS preparation and lodgement support
- Payroll processing and superannuation compliance
- Document management and audit preparation
Customer Service Excellence
- Inbound and outbound customer support
- Live chat management and email response
- Complaint resolution and escalation management
General Administration
- Data entry and database management
- Document creation and formatting
- Research and market analysis tasks
Property Management Support
- Tenant screening and application processing
- Lease administration and renewal management
- Maintenance coordination and vendor management
Property Sales & Marketing
- Lead generation and qualification
- Property listing management and updates
- Marketing campaign coordination
Legal Administration
- Document preparation and formatting
- Client intake and matter management
- Court filing and deadline tracking
Conveyancing Support
- Contract preparation and review assistance
- Settlement coordination and communication
- Title searches and property due diligence
Digital Marketing
- Social media management and content creation
- SEO research and content optimisation
- Email marketing campaign management
eCommerce Operations
- Product listing and inventory management
- Order processing and customer support
- Marketplace management and optimisation
Why VA Platinum? We’re Australia’s Leading Embedded Talent Solution
Trusted by 350+ Australian businesses across financial services, real estate, accounting, and professional services.
Australia’s leading privately owned outsourcing company supporting local businesses with offshore team members.
Multi-award winning service recognised by industry leaders and professional associations.
Tailored recruitment solutions using our in-house recruitment team and industry specialists.
Certified performance training through our in-house Training Academy designed by industry specialists.
Kind Words From Valued Clients
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From the moment Van stepped in... the difference to my business was immediate-it gave me some time to myself on the weekends, and I was able to take a holiday. The difference and the support were amazing.
Jodi Hackford
Connect Mortgages
I had no idea how I was going to communicate, how I would train, or how assigning tasks and making sure they understood would even work. However, I think VA Platinum has a great process. Mark explained right away that there's a success manager and a training program you can opt for to ensure your VA is well-trained... So, all the fears I had didn't even remain fears because everything was managed so well, and it worked perfectly.
Liz Zaki
OneSite Finance
I hired one VA, and within eight weeks, I had two. Then I went to three, and eventually, I got four. The fourth one came on the 1st of January. The reason for this was that I figured it's better for a team environment-not for someone to feel isolated. Having more team members allowed them to help and train each other, which I think is really important.
Louise Parker
Financial Lifestyle Managers
From Outsourcing to Business: The Path to Sustainable Growth
Most brokers plateau at $20–30M annually. This free guide reveals the 3 stages of growth, and how top brokers scale to $100M+ without burning out.
Ready to Scale Your Outsourcing Solutions?
Join hundreds of successful brokers who have transformed their operations with our virtual assistants. Get started with a free consultation today.
