Process 40% More Loan Applications While Cutting Admin Costs by 60%

I had no idea how I was going to communicate, how I would train, or how assigning tasks and making sure they understood would even work. However, I think VA Platinum has a great process. Mark explained right away that there's a success manager and a training program you can opt for to ensure your VA is well-trained... So, all the fears I had didn't even remain fears because everything was managed so well, and it worked perfectly.

VA Platinum has transformed our operations. Their integrated approach combining talent, systems, and training delivered a 40% increase in our processing capacity while reducing costs by 60%.

For us, the VAs have been fantastic-not just in performing their tasks, but in their involvement in process improvement. We initially felt that we would need to drive the process improvement while they would just handle the tasks. However, we have found that by involving our VAs in the business, they have been able to lead the way in making our processes more efficient and enhancing our client delivery experience.

I hired one VA, and within eight weeks, I had two. Then I went to three, and eventually, I got four. The fourth one came on the 1st of January. The reason for this was that I figured it's better for a team environment-not for someone to feel isolated. Having more team members allowed them to help and train each other, which I think is really important.

The fear of sharing your business with someone else can quickly be overcome with a bit of faith because VAP handles onboarding and recruiting very seriously. They think the way we think. Culturally, people are our business, and we have retention because of that. We find the philosophy very similar, so you won't have that fear.