HR Supervisor
On-site (Robinsons Cybergate Delta Davao)
About the Role
The HR Supervisor is responsible for overseeing key HR functions, including Employee Relations, Compensation & Benefits administration, Payroll processing, and Onboarding. This role ensures compliance with labour laws, company policies, and supports a positive employee experience while supervising HR staff and coordinating with cross-functional teams.
Ideal Candidate (Must Have Requirements)
- Graduate of Psychology, BS/BA in Human Resource Management, or any equivalent degree
- With 3-5 years of progressive HR experience
- With a minimum of 2 years in a supervisory or team lead role
- At least 2years of experience as an HR in the BPO/Call Centre/Outsourcing industry is required
- Solid background in day-to-day HR operations covering:
- Employee Relations
- Compensation and Benefits
- Employee Onboarding
- Administration
- Strong knowledge of Philippine labour laws, government-mandated benefits, and HR best practices.
- Proficient in HRIS, MS Office, and payroll systems.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Strong leadership and coaching abilities.
- High attention to detail, confidentiality, and integrity in handling sensitive information.
- Amenable to work on-site (Robinsons Cybergate Delta Davao)
Task and Responsibilities
Employee Relations (ER)
- Serve as the first escalation point for employee grievances, disputes, and disciplinary cases.
- Conduct investigations, hearings, and recommend appropriate actions in line with company policies and labour laws.
- Provide guidance to supervisors/managers on proper handling of employee issues.
- Foster a positive employee relations climate through communication and engagement activities.
Compensation & Benefits (CompBen)
- Administer salary structures, allowances, incentives, and benefits programs.
- Monitor and ensure accuracy of government-mandated benefits (SSS, PhilHealth, Pag-IBIG).
Payroll Management
- Oversee accurate and timely processing of payroll for all employees.
- Validate payroll entries, adjustments, overtime, deductions, and statutory contributions.
- Coordinate with Finance for salary releases and compliance reporting.
- Ensure confidentiality and compliance with data privacy requirements.
Onboarding
- Supervise pre-employment processing, contract signing, and orientation of new hires.
- Ensure smooth transition of new employees by coordinating with different departments.
- Monitor onboarding programs and track probationary evaluations.
- Recommend process improvements for better employee experience.
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