Australian Migration Assistant
On-site (IT Park Cebu)
About the Role
The Migration Assistant supports visa applications by preparing client instructions, managing documents, maintaining case records, and assisting Case Managers in ensuring applications are accurate, complete, and ready for lodgment.
Ideal Candidate (Must-Have Requirements)
- Experience in administration, legal support, or migration support roles
- Experience using tools such as SharePoint, Google Workspace, or similar document management systems
- Comfortable using online forms, portals, and digital workflows
- Exposure to the Australian visa or migration processes is an advantage
- Familiarity with ImmiAccount or other case management platforms is a plus
- Preferably with exposure to document-heavy or compliance-driven environments
- Strong attention to detail and accuracy when reviewing documents and data
- Highly organised, proactive, and able to manage multiple tasks and deadlines
- Strong written and verbal English communication skills
- Ability to follow structured processes while adapting to case requirements
- Collaborative and able to work closely with Case Managers
Tasks and Responsibilities
- Draft client instruction emails and document checklists using company templates
- Customise instructions based on visa type, client situation, and document status
- Create portals and send online questionnaires to clients
- Set up and maintain digital case folders in SharePoint, following naming conventions
- Organise files by renaming documents, removing duplicates, and keeping updated versions
- Track outstanding documents and update statuses throughout the application process
- Flag delays or missing critical documents to the Case Manager
- Review documents for completeness, accuracy, signatures, and validity
- Ensure documents align with case details such as occupation, employer, and timelines
- Draft applications in ImmiAccount based on submitted data and questionnaires
- Upload and categorise supporting documents correctly within applications
- Double-check names, dates, and document categories before saving or submitting
- Coordinate closely with Case Managers for task alignment and priorities
- Assist with follow-ups, document reviews, and additional evidence requests as needed
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