Project Management Lead (Client Success Lead)
On-site (IT Park Cebu)
About the Role
As a Project Management Lead (Client Success Lead), you will take ownership of complex and high-impact client projects from discovery through to final delivery. You will work closely with internal teams and senior stakeholders to scope solutions, manage delivery, solve problems, and ensure projects are executed successfully across multiple workstreams.
This is a client-facing role suited to someone experienced in project delivery, stakeholder management, and cross-functional coordination within fast-paced environments.
Ideal Candidate (Must-Have Requirements)
• Experience managing complex end to end client projects across multiple teams
• Strong stakeholder management and client communication skills
• Ability to scope, structure, and deliver projects independently
• Strong problem solving and decision making skills
• Highly organised with strong documentation and project tracking capability
• Comfortable managing shifting priorities and project ambiguity
• Strong written and verbal English communication skills
• Proficient with project management and collaboration tools
• Preferably with experience in agency, marketing, digital, consultancy, or professional services environments
• Preferably familiar with Monday.com, Jira, Asana, or similar platforms
• Preferably with experience writing scopes of work, project briefs, or SOPs
Tasks and Responsibilities
• Lead end to end delivery of complex client projects
• Run project scoping, discovery, and planning sessions with clients
• Build structured project plans, milestones, and delivery frameworks
• Coordinate internal teams and manage stakeholder alignment
• Monitor project risks, blockers, and delivery timelines proactively
• Maintain accurate project documentation and status tracking
• Lead project kick offs, reviews, and delivery check ins
• Collaborate with client support and production teams for smooth handoffs
• Report project updates, escalations, and milestones to leadership
• Develop SOPs and repeatable processes for project delivery
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