Outbound Collections Representative

About the Role

We are on the lookout for individuals who thrive in a challenging yet rewarding environment, where every successful collection isn't just a win for us but a step forward in our employees' career growth. We're not just offering a job; we're offering a platform for you to excel and reach a new level.

Ideal Candidate (Must Have Requirements)

• Experience in a customer service environment, either over the phone or face-to-face
• Exceptional communication and interpersonal skills
• The willingness to go “above and beyond” for our customers
• Strong customer service ethic and commitment to excellence
• Solutions-focused and the ability to make decisions to resolve a customer’s financial situation
• The ability to work in a fast-paced environment, negotiate, handle multiple priorities and manage expectations
• High levels of resilience and ability to cope well under pressure and with customers in need
• Amenable to work onsite in our Cebu City Site: 14F, FilInvest Cyberzone Tower 1, Cebu IT Park, Cebu City

Tasks and Responsibilities

• Average of 150-200 action accounts per day
• Conduct outbound and inbound collection calls in high volumes
• Successfully identify customers experiencing financial hardship
• Identify and recommend customers for alternative Collection activities (e.g. repossessions, field calls, legal action, etc.)
• Conduct investigations and skip tracing to locate customers
• Take end to end accountability for accounts assigned to you
• Achieve and exceed individual and team targets each month
• Understand and comply with all regulatory requirements and quality standards
• Strong attention to detail and integrity