Training Operations Manager
On-site (IT Park Cebu)
About the Role
The Training Operations Manager is the operational backbone of the training function. This role owns the systems, processes, workflows, and coordination that allow training programs to run smoothly, efficiently, and at scale. While the Training Manager leads people and performance, you ensure seamless execution, turning strategy into structured, repeatable operations with full accountability for delivery, efficiency, and continuous improvement.
Ideal Candidate (Must Have Requirements)
- Proven experience in operations management, training operations, or systems-focused roles
- Experience in Learning & Development, training admin, or program delivery is highly regarded
- Strong process design, systems thinking, and workflow optimisation skills
- Excellent stakeholder management and cross-functional communication skills
- Data-driven mindset with experience in reporting, dashboards, and KPI tracking
- Highly organised with strong project coordination and multitasking ability
- Amenable to work onsite (IT Park, Cebu City)
Tasks and Responsibilities
- Own and manage the end-to-end operational workflow of all training programs
- Coordinate training calendars, schedules, resources, and rollouts
- Design, implement, and maintain training systems, tools, and documented processes
- Track training performance, completion rates, capacity, and operational KPIs
- Identify and resolve bottlenecks, risks, and inefficiencies
- Forecast training capacity and resource requirements
- Ensure operational compliance, documentation accuracy, and governance standards
- Act as the central liaison between trainers, managers, and internal stakeholders
- Drive continuous improvement initiatives across training operations
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